FREQUENTLY ASKED QUESTIONS

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How long will it take to receive my order?

Please allow 7–14 business days for production and shipping. You’ll receive an email with tracking information as soon as your order ships.

Will I receive all my items in one package?

Not always. If your order contains different types of products (like a hoodie and a mug), they may be produced and shipped separately. It’s normal for items to arrive in multiple packages on different days.

What if I haven’t received my order yet?

If it's been less than 20 business days since your order was placed, your items may still be in production or transit. If you haven’t received your full order after 20 business days, feel free to reach out to us at merch@revcity.com, and we’ll be happy to help.

Can I return or exchange an item?

Because each item is made just for you when you order, we are unable to offer returns or exchanges. Please review all sizing guides and product details carefully before placing your order.

What if my item arrives damaged or incorrect?

We want to make it right! If your item arrives damaged or with an error, please email us at merch@revcity.com within 14 days of receiving your order. Include photos of the item and your order number so we can assist you.

Can I make changes to my order after placing it?

Unfortunately, once an order is placed, we’re unable to make any changes, including size, color, or shipping address. Please double-check your order details before completing your purchase.

Is shipping free?

Yes! Free standard shipping is included with every order—no minimum purchase required.

Can I see the products in person before I order?

Yes! A selection of items is available to view at the RevCity Café. Stop by to check out the quality, fit, and feel of our merch before placing your order.

Where does the money from merch sales go?

All profits from RevCity merch go directly back into ministry efforts, including missions and expanding our product offerings to better serve our community.

Still have questions?

We’re here to help. Reach out to us anytime at merch@revcity.com.